Refund policy

Return & Refund Policy

incrediDeals — Egypt Store

At incrediDeals, we strive to ensure you are completely satisfied with your purchase. If you need to return an item, please review our policy below.

⚠ Before You Open Your Order

Please verify that the product matches your order before breaking the seal. Once the original packaging has been opened, the item is no longer eligible for return.

1. General Return Window

14-Day Return Policy: You have 14 calendar days from the date you receive your item to submit a return request.

2. Eligibility for Returns

To qualify for a return, the item must meet all of the following criteria:

Requirement	Details
Condition	The item must be in the same condition as received — unworn, unused, and with all original tags attached.
Packaging	The item must be in its original, undamaged packaging with the factory seal fully intact.
Proof of Purchase	A valid receipt, order confirmation, or proof of purchase is required.
Sealed Electronics	Electronics (including iPhones, iPads, Macs, etc.) must have the factory seal completely intact. If the seal has been broken, the item cannot be returned.

3. Non-Returnable & Non-Refundable Items

The following items are considered final sale and cannot be returned or refunded under any circumstances:

• Unsealed Electronics: Any device (iPhone, iPad, Mac, etc.) where the factory box seal has been broken.

• Accessories: Cases, covers, bands, screen protectors, chargers, and similar add-ons.

• Discounted Items: Sale items, trade-in products, and gift cards.

• Custom & Personalised Products: Engraved items, special orders, or personalised configurations.

4. How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact our support team at 010 1203 3667 or info@incredideals.co to submit your return request.

2. Once your request is approved, we will provide you with detailed return instructions, including the shipping address.

3. Ship the item back. Depending on the reason for return, we may provide a prepaid return shipping label, or you may be responsible for shipping the item to our designated address.

Damaged, Defective, or Incorrect Items: Please inspect your order immediately upon delivery. If the item is damaged, defective, or does not match your order, contact us right away so we can resolve the issue promptly. Do not discard the packaging until the matter is resolved.

5. Product-Specific Disclaimers

iPhone 17 Lineup — Cosmetic Considerations

Category	Disclaimer
Device Scratches	The materials used in the iPhone 17 lineup may be susceptible to scratching. incrediDeals is not liable for cosmetic damage or scratches. Any claims regarding material defects should be directed to Apple or an authorised service centre under Apple’s one-year warranty.
Accessories	We offer high-end, premium accessories designed to be safe for your devices. However, incrediDeals is not responsible for scratches that may occur on the iPhone 17 lineup during the use of any accessories, whether purchased from us or third parties.
Screen Protectors	incrediDeals is not responsible for installation errors made by the customer. We recommend professional installation for optimal results.

6. Refunds & Exchanges

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval status via email or phone. If approved, your refund will be processed to your original payment method within 10–14 working days.

Exchanges

The fastest way to exchange an item is to return the original item and, once accepted, place a separate order for the replacement. This ensures you receive your new item without unnecessary delays.

Wrong Product Received? If you received an incorrect item, you are entitled to a free exchange within 14 days of the invoice date, provided the package remains sealed and in its original condition.

7. Fees & Shipping Costs

Scenario

Fee Details

Customer-Initiated Cancellations or Returns

If you choose to cancel or return an item due to personal preference (change of mind), you are responsible for all associated shipping fees.

Pre-Order, Early Access & VIP Cancellations

A 5% cancellation fee applies to all cancellations of pre-ordered items, early-access products, or VIP-access products.

Returns for these items are accepted within the first 14 days only, subject to standard condition requirements.

Disclaimer: incrediDeals reserves the right to cancel or refund any order at its sole discretion, at any time and for any reason.

Thank you for shopping with incrediDeals!

For any questions or concerns, reach out to us at info@incredideals.co or call 010 1203 3667.